Yemi Obafemi
The Nigerian Civil Aviation Authority (NCAA) has reaffirmed that the official timeframe for processing airline ticket refunds remains 14 days, as stipulated in its regulations.
The agency’s Director of Public Affairs and Consumer Protection, Michael Achimugu, made this clarification in a post on his X handle on Monday, titled “Domestic airlines NEED to stop telling passengers that their refund process takes 4 weeks.”
Achimugu emphasized that the NCAA’s position is guided by Part 19 of the NCAA Regulations 2023, which clearly mandates a 14-day refund period.
“The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Operators cannot create a different rule in this regard,” he stated.
He also urged passengers to report any airline that claims its refund process takes four weeks, directing complaints to michael.achimugu@ncaa.gov.ng, ifueko.abdulmalik@ncaa.gov.ng, or cpd@ncaa.gov.ng.
“Enough of this. We cannot all claim to be working for the improvement of the industry and be duplicating rules in a manner that undermines the Authority and is unfair to passengers,” Achimugu added.
