Bukola Afeni
The National Identity Management Commission (NIMC) has introduced two new digital customer support channels to improve access to assistance for Nigerians and legal residents with issues related to the National Identification Number (NIN).
The Commission announced the launch of a live chat feature on its official website and a dedicated WhatsApp support line as part of ongoing reforms aimed at enhancing service delivery and reducing the need for physical visits to enrolment centres.
According to NIMC, the new platforms will provide faster and more convenient access to real-time support for enquiries and complaints concerning identity management services.
Members of the public can now access support through the live chat option on the Commission’s official website and via its WhatsApp line, +234 701 566 6971.
The Commission said the initiative aligns with the Federal Government’s drive to improve public sector efficiency through technology-driven solutions under President Bola Tinubu’s Renewed Hope Agenda.
NIMC noted that the digital platforms are designed to offer prompt responses, real-time guidance and improved customer engagement from any location at any time.
The agency also stated that the reforms are part of broader efforts under the leadership of the Director-General and Chief Executive Officer, Abisoye Coker-Odusote, to strengthen public trust and expand access to identity management services.
“The Commission encourages the public to take advantage of these official communication platforms for verified information, prompt assistance and updates regarding NIN services and other identity management matters,” the statement said.
NIMC further warned Nigerians to avoid unofficial channels and remain vigilant against misinformation and fraudulent activities.
