Esther Salifu
First bank Plc has pledges to resolve the issue of unauthorized debits from customers accounts.
They disclosed this while responding to affected customers who shared their experiences, citing frequent debits with descriptions such as “QS” and “MTN: USSD.
Customers of First Bank Plc have taken to social media to express their dissatisfaction with unauthorized debits from their accounts. The complaints flooded the bank’s Facebook page, @First Bank of Nigeria Limited, on Sunday.
Affected customers shared their experiences, citing frequent debits with descriptions such as “QS” and “MTN: USSD.” Udoh Blessing commented, “I’ve received debit alerts of ₦200, ₦139, ₦34, ₦100, and more without recharging via the line.”
Esther Maurice added, “I’ve been debited over 10 times this month. What is MTN: USSD? It’s becoming unbearable.”
Other customers, including Irreplaceable Gichi and Stephen Ochoche, shared similar experiences.
First Bank urged customers to check their direct messages for assistance and provided contact information for further support:
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Call FirstContact on 0700FIRSTCONTACT, +234 708 062 5000, or +234 2 01448 5500
