Bukola Afeni
The Postmaster General of the Federation/CEO, NIPOST, Tola Odeyemi, has reaffirmed the postal body commitment towards prioritizing customer service in the country.
She stated this at a celebration to mark the year 2024 SERVICOM Customer Service Week.
While giving her special remarks, she praised the SERVICOM team and all other staff across the Federation for their commitment, hard-work, and dedication to duty.
“Together, we can redefine the standards of service excellence in NIPOST and in Nigeria”, Odeyemi added.
The theme of the SERVICOM Customer Service Week is “Above and Beyond.”
The week-long celebration is focused on reinforcing NIPOST’s dedication, recognizing, and honouring the essential contributions of customer service professionals, highlighting their commitment to delivering exceptional services, and enhancing customer experiences.
The National Coordinator/CEO, SERVICOM, Mrs. Nnenna Akajemeli, in a keynote address, called for unified effort to improve service delivery across all levels of the postal services.
She pointed out that the objective for celebrating Customer Service Week is the recognition of hard work and dedication of staffs who go the extra mile and strive to create positive customer experiences.
“It is also a platform for building customer loyalty and satisfaction amongst stakeholders who come to receive or access services, she added.
According to Akajemeli, the “Quality of Above and Beyond” are empathy, understanding, and addressing customer emotional needs rather than exhibiting preferences to selected customers.
She urged staff to embrace thr spirit of TEAM (Together Each Achieve More).
The event recognized outstanding employees, including Charles Akor, Focal Officer of Finance & Accounts, and Emeka Olu, FCT SERVICOM Desk Officer, for their exemplary dedication to duty. Their contributions have significantly enhanced NIPOST’s service delivery, embodying the essence of going “Above and Beyond.”
As NIPOST concludes the celebration of the year 2024 SERVICOM Customer Service Week, the focus remains fostering a culture of excellence that prioritizes customer needs and expectations, guiding the organization in its commitment to exceptional service delivery focusing on its vision of “Connecting Nigeria, Delivering Solutions, and Impacting lives”.
Highlights of the occasion was a presentation of SERVICOM Report in NIPOST from January to September 2024 by the NODAL Officer, Mrs. Nayi Felicia Na’andati, and a lecture delivered by the Head of Operations, SERVICOM, Mrs. Ngozi Akinbodewa.
